Refund Policy

Last updated: June 28, 2026

Our approach

We want you to be satisfied with the service. Because appointment availability depends entirely on the government scheduling system, we cannot guarantee an earlier appointment, but we do guarantee that we monitor your centers and alert you when earlier slots appear.

Requesting a refund

If the service did not work as described, contact us through the contact form on our website and explain the issue. We review refund requests in good faith on a case-by-case basis.

What is not refundable

We cannot refund based on the government not releasing earlier appointments during your monitoring period, since that availability is outside our control and the monitoring service was still provided.

Processing

Approved refunds are returned to your original payment method through our payment provider.